Contact
We work by email. That way the standard, scenario and audit timing stay in one thread, easy to return to a month later.
Write to us
There is no phone or form on the site; we reply by email. An email is easy to forward to the owner or manager, and every detail of the first audit stays in view. A few lines are enough; we will clarify the rest at the briefing. The reply goes to the address you wrote from, so it is easier to write from a work address that those handling the audit can access.
We will reply by email and suggest a format.
What to include
- Name and format: restaurant, café, coffee shop, hotel, bathhouse, spa, shop, salon, fitness club.
- City, and for a chain the number of outlets and the cities they are in.
- What concerns you: 2GIS reviews, a new team, preparing for the season, booking handling.
- Whether you have your own service standard.
- Convenient days and times for the briefing.
If you have no answer to an item yet, that is fine; we will work it out together. For a chain, just name the outlet you want to start with: the free first audit covers one venue. If the venue is not in Almaty, Astana or Shymkent, give the city: we plan visits to other cities on request.
What happens next
- We reply by email and suggest a time for a 30-40 minute briefing.
- At the briefing we agree the standard, checklist and visit scenario.
- A mystery guest audits one of your venues for free: no contract, no prepayment.
- We send the report within 72 hours of the visit.
After the report you decide whether you need a regular programme. If so, we will email a format and quote. If not, the report stays with you to use with your team. Each step is described in the methodology.
Data
The site collects no visitor data: it has no forms, cookies or analytics. Emails are stored with a hosting provider in Kazakhstan and are used only to reply. How we handle them is set out in the privacy policy.